Susan Rai

Susan Rai - Results Mediators

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As a mediator, Susan brings to the table not only her extensive litigation experience, her legal acumen, and her ability to analyze risk, but just as importantly, her passion for resolving conflict, and her ability and willingness to empathize and listen.  She started her career as counsel at a full service law firm and then moved in house to a large insurance and financial service company where she served for over a decade as Senior Counsel.

Throughout Susan’s legal career she has had responsibility for hundreds of litigated matters, including many significant, complex matters. She has appeared before the Ontario Court of Justice (General Division), the Ontario Superior Court of Justice, the Ontario Court of Appeal, and the Ontario Human Rights Commission.


In her practice, Susan has always recognized the advantage of dispute resolution over the excessive costs, substantial time and pitfalls of litigation.  She has constantly participated in mediations and experienced firsthand how the outcome leads to a resolution that benefits both parties.


With Susan’s passion for helping others and her strong problem-solving skills, becoming a mediator was the obvious choice.  Creating Results Mediators has given her the opportunity to bring her skill set and experience to the mediation table to help you resolve your dispute.

Please do not hesitate to reach out!

Education & Training

Harvard Law Negotiation Institute – Trained in Mediating Disputes 2020

Workplace Investigations – Rublin Thomlinson 2012

Called to the Ontario Bar 2005


Bachelor of Laws, LL.B. – Brunel University, U.K. 2002

Bachelor of Arts, Hons. – University of Toronto 2003


Book a mediation with Susan

Fill in the form below to request a mediation with Susan Rai.

Full day mediation: 10 a.m. – 5 pm.

Half Day Mediation – Morning: 10 a.m. – 1 pm.

Half Day Mediation – Afternoon: 2 p.m. – 5 pm.

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Dialogue is the most effective way of resolving conflict.


– The 14th Dali Lama